SMS Marketing Privacy Policy

SMS Marketing Privacy Policy

River Valley Cooperative respects your privacy and ensures all SMS communications comply with applicable laws, including the TCPA and TCR requirements. This policy outlines how we collect, use, and manage your consent for SMS messaging.

What Data We Collect

We collect and store your mobile phone number when you opt-in to receive SMS communications. We may also log interactions, such as message delivery status and user responses.

How We Use Your Information 

Your phone number will only be used to:

                  •               Send promotional offers, alerts, and updates when opted in.

                  •               Provide account, transaction, or order-related communications.

                  •               Respond to customer support inquiries.

User Consent (Opt-In and Opt-Out Mechanisms)

Opt-In: By submitting your phone number via phone calls, email, and any other forms electronically submitted through our website, you consent to receive SMS messages from River Valley Cooperative at the phone number you provided. Message and data rates may apply. Consent is not a condition of purchase.

Opt-Out: You can opt out of receiving SMS messages at any time. Reply STOP to cancel or HELP for assistance.

Message Frequency

You can expect to receive 0-10 messages per week and between 0 and 16 per month as part of our SMS program.

Fees and Charges

Message and data rates may apply depending on your mobile carrier’s plan.

Information Sharing and Security

We do not sell or share your phone number with third parties for marketing purposes. SMS-related data is stored securely and used solely for the purposes described above.

Mobile Carrier Disclaimer

Mobile carriers are not responsible for delayed or undelivered messages.

Your Rights

You have the right to request details of your personal information, including your opt-in/opt-out status. To exercise your rights, contact us at info@rivervalleycoop.com.

Updates to This Policy

We may update this SMS Privacy Policy as needed. Updates will be posted on this page with the revised effective date.

Contact Information

If you have questions or concerns about this SMS policy, don't hesitate to get in touch with us:

Email: info@rivervalleycoop.com

Phone: 563.285.7820

Address: 254 E 90^th St

Davenport, IA 52806