Last Updated: January 7, 2025

River Valley Cooperative (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy and Terms and Conditions outlines how we collect, use, store, and share your data when interacting with our website, services, and communications, including SMS messaging. You agree to the terms outlined in this policy when using our services.

PRIVACY POLICY

Data Collection and Storage of Personal Information

  1. Types of Information Collected
    1. Personal identifiers: name, email address, phone number, postal address.
    2. Payment information: credit card or bank account details for transactions.
    3. Usage data: IP address, browser type, and browsing behavior on our website.
    4. Communications: records of interactions with customer service or marketing.
  2. Collection Methods
    1. Directly from you when you complete forms, make purchases, or opt-in to SMS communications.
    2. Automatically, this is done through cookies and analytics tools when using our website.
  3. Storage All collected data and consent records are stored in a secure database for auditing purposes for 6 months, using encryption and other industry-standard measures, for auditing purposes.

Use and Sharing of Personal Information

  1. Purposes
    1. To process transactions and deliver services.
    2. To improve website functionality and user experience.
    3. To communicate updates, promotions, and service-related information.
  2. Sharing
    1. We do not sell or share your information with third parties or affiliates for marketing purposes.
    2. Personal data may be shared with service providers for operational purposes (e.g., payment processing and shipping).

Protection of Personal Information

  1. We implement safeguards to protect against unauthorized access, disclosure, or destruction of your information.
  2. Security measures include encryption, firewalls, and access control policies.
  3. All third-party providers adhere to the same privacy and security standards.

Access and Correction Requests

  1. You may request access to the personal information we hold about you.
  2. If any information is incorrect, you may request corrections by contacting us at 563.285.7820.

SMS TERMS AND CONDITIONS

Consent for SMS Communications

  1. You consent to receive SMS messages about account updates and promotional offers by opting in.
  2. Consent is required for SMS communications, and no messages will be sent without explicit opt-in.

Types of SMS Communications

  1. Notifications and alerts regarding your account or transactions.
  2. Promotional messages, if explicitly opted in.

Message Frequency: The frequency of SMS messages varies depending on the type of communication

Potential Fees: Your mobile carrier may charge standard messaging and data rates for each SMS message sent or received. These charges vary by carrier and plan.

Opt-In Method

  1. Consent can be provided verbally or electronically. A recording with two-party consent will be made to document verbal consent. During opt-in, you will be informed:
    1. “By opting in, you agree to receive texts from River Valley Cooperative. Message frequency may vary, and standard rates apply. Text “HELP” for help, and text “STOP” to opt-out. See our privacy policy at https://www.rivervalleycoop.com/system-pages/privacy-policy-terms-of-use.”
    2. No SMS communication will occur without your explicit consent.
    3. Message content will comply with all applicable laws, including TCPA and TCR restrictions on prohibitive content.

Opt-Out

  1. If you want to stop receiving SMS messages, reply with "STOP" to any message. Your request will be processed within 24 hours.
  2. You may opt back anytime by replying “START” to any of our SMS messages.

Standard Messaging Disclosures

  1. Messaging frequency may vary and could include up to 5 messages per month.
  2. Message and data rates may apply.
  3. Text “HELP” for assistance or “STOP” to opt-out. You can restart SMS communications with River Valley Cooperative by replying “START.”
  4. Visit https://www.rivervalleycoop.com/system-pages/privacy-policy-terms-of-use and for more details

TCPA COMPLIANCE: This policy complies with TCPA and GDPR guidelines.

COOKIES AND TRACKING TECHNOLOGIES

  1. We use cookies to enhance user experience and analyze website usage.
  2. You can manage your cookie preferences through your browser settings.

USER RESPONSIBILITIES

  1. Ensure the security of your account credentials.
  2. Refrain from using our website or services for unlawful activities.

CHANGES TO THIS POLICY: We may periodically update this Privacy Policy and Terms and Conditions. Changes will be communicated via email or website notifications.

CONTACT INFORMATION: For questions or concerns about this Privacy Policy and Terms and Conditions, please contact us at:

Email: info@rivervalleycoop.com

Phone: 563.285.7820

Address:    

River Valley Cooperative
PO Box 256
Eldridge, IA 52748